Customer Product Support Advisor | Pilbara ex Perth | 8/6 FIFO
Komatsu Australia
1 hour ago
Full-time
On-site
Perth, Western Australia, Australia
8/6 FIFO Jobs, FIFO Mining Jobs, FIFO Mechanic Jobs
About the Role
Komatsu Australia is hiring a Customer Product Support Advisor for its Rio Tinto contract in the Pilbara. The role is on an 8:6 roster, day shift only, flying in and out of Perth. You will look after the fleet health of all Komatsu equipment on site and give hands-on technical help to the maintenance crews. Komatsu asks that applicants live in Perth.
Key Responsibilities
- Track daily machine downtime and forecast scheduled downtime
- Give on-the-job technical help with fault finding, major component change outs and maintenance and operating practices
- Help resolve parts sourcing and technical information issues
- Assist with warranty administration and repairs on dealer machinery
- Monitor machine systems, optimise performance and provide weekly site updates
About You
- A trade or engineering qualification or background
- Sound knowledge of Komatsu loaders
- Mine site experience in WA
- Strong problem solving, negotiation and customer service skills
- A firm commitment to health and safety and the ability to work remotely at the customer's site
What's on Offer
- 8:6 day shift roster, FIFO ex Perth
- Potential yearly bonus and a competitive package
- 16 weeks paid primary carer leave and other family friendly benefits
- Income protection through the company super fund
- Training, further study support and internal career development
- Discounts on health insurance, travel and car hire
About Komatsu Australia
Komatsu is one of the world's major makers of mining and construction equipment. Komatsu Australia sells and supports its fleet across the country, with field service and site support teams on mines in the Pilbara and Goldfields.
Apply directly on Komatsu Australia's careers site using the apply link on this listing.